Frequently asked questions

An IP address assigned by a real consumer internet provider (ISP) that stays the same for as long as you keep it. Websites see a normal home connection in that country, and because the address never rotates, your sessions and accounts keep a consistent identity.

No. Every IP we deliver is dedicated: one IP, one customer, for the whole period you pay for.

Automatic. As soon as your payment is confirmed, the IP is provisioned and your credentials appear in your dashboard — usually in under a minute.

HTTP, HTTPS and SOCKS5 on the same credentials (host:port:username:password). They work with browsers, antidetect browsers, curl, Python, Node.js and any tool that supports authenticated proxies.

Both are native residential IPs on a 10 Mbps line. Premium native IPs additionally support UDP. Prices for both are listed per location on the pricing page.

Yes — renew from your dashboard before it expires and the address stays yours. Renewal closes 24 hours before expiry; after expiry the IP is released and cannot be recovered.

Each IP has a 10 Mbps line with no traffic cap, so you are not billed per GB.

Our upstream network does not accept connections originating from mainland China networks. Use the proxies from servers or devices outside mainland China.

Contact support with your order number. If we cannot restore or replace a non-working IP within 48 hours of delivery, you get a refund for it. See the Refund Policy for details.

Anything unlawful or abusive: fraud, spam, credential stuffing, attacks, or accessing content you are not authorised to access. Violations lead to immediate suspension without refund. See the Acceptable Use Policy.