Refund Policy

Last updated: October 19, 2026

Proxies are provisioned exclusively for you the moment you pay, so most purchases cannot be undone. We do refund in the situations below.

Full refund

• Not delivered: if we cannot provision your order (for example a location is temporarily out of stock), you receive a full refund of that order.
• Not working on delivery: if a Proxy does not work when delivered and we cannot restore or replace it within 48 hours of your report, you receive a refund for that Proxy. Reports must be made within 48 hours of delivery.
• Duplicate payment: if you were charged twice for the same order, the duplicate is refunded.

No refund

• Proxies that were delivered and working, including unused time remaining in a period.
• Renewals, once the renewal has been applied.
• Blocks or restrictions imposed by third-party websites on any IP address.
• Problems caused by your network, device or software — including connecting from mainland China, which our upstream network does not accept.
• Accounts or Proxies suspended for breaching the Terms or Acceptable Use Policy.

How to request a refund

Email zephyrstudio.hk@gmail.com with your order number and a short description. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on the provider.